SafeSFTP.com is a cloud-based SFTP hosting platform that offers secure, encrypted file transfer and storage for businesses. It is built to meet the needs of industries that require high levels of data protection and compliance, including healthcare, finance, legal, and technology.

Yes. SafeSFTP is HIPAA-ready and GDPR-compliant. Data is encrypted at rest and in transit, with optional encrypted backups. For HIPAA compliance, a Business Associate Agreement (BAA) must be signed.

All data is stored in secure, ISO-certified data centers located within the UK, European Union (EU), and European Economic Area (EEA), in full compliance with local and international data protection laws.

SafeSFTP supports secure protocols including SFTP and SCP, ensuring encrypted, authenticated file transfers for all users.

Backups are optional and must be added separately. Backup storage must match the size of your active plan and is encrypted to meet HIPAA and internal security standards.

If you upgrade your service, any existing backups will be cancelled, and no refund will be issued for the remaining time. You must re-enable backups at the upgraded storage level to continue data retention.

While SafeSFTP maintains a secure and resilient infrastructure, we are not responsible for data loss in the event of hardware failure. Customers should maintain encrypted backups to ensure data recovery.

Yes. SafeSFTP includes automatic antivirus scanning on all uploaded files. Infected files may be deleted to protect system integrity, and SafeSFTP is not liable for any data loss resulting from virus removal.

All plans include support for multiple SFTP users with read/write access. The number of users depends on your plan’s size, and user management is handled via the customer dashboard.

Yes. API access is included at no extra charge for all plans. It supports system integration and reporting, but not workflow automation.

Yes, but only if appropriate data protection agreements are in place. For HIPAA-regulated data, a signed BAA is required. Users are responsible for ensuring their use complies with applicable data privacy regulations.

You can upgrade to a higher-tier plan at any time through your account dashboard. Backup plans must also be upgraded to match the new plan’s capacity.

There are no bandwidth limits, and file size is only restricted by your plan’s storage capacity. Transfers and concurrent connections are unlimited

Yes. You may cancel your plan at any time. Cancellations are immediate, and all services and backups will be deactivated. No refunds are provided for unused time.

All purchases are final. No refunds are provided. Chargebacks are not honored and will reference our refund policy, which is linked at the time of purchase.