SafeSFTP.com (“SafeSFTP”, “we”, “our”, or “us”) is a secure file transfer platform owned and operated by Dane Commercial Services Ltd, a company registered in the United Kingdom. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with our services, in compliance with the UK GDPR, the EU GDPR, and other applicable data protection laws.
Your use of SafeSFTP services constitutes acceptance of this Privacy Policy.
1. Who We Are
SafeSFTP.com is a secure SFTP hosting platform operated by:
Dane Commercial Services Ltd
61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: [email protected]
Company Registration Number: 16193091
Registered in: United Kingdom
If you have questions or concerns about this policy or how your data is handled, please contact us.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website (https://www.safesftp.com)
- Users of our SaaS platform and related services
- Individuals who contact our support or sales teams
- Users who engage with us through third-party services or integrations
This policy does not apply to third-party websites, applications, or services linked from our site.
3. What Data We Collect
We collect only the personal data necessary to provide, support, and improve our services.
3.1 Information You Provide
- Name, email address, and contact details
- Login credentials and account identifiers
- Payment information (processed by a third-party PCI-DSS-compliant provider)
- Support request content and communications
- Preferences related to your account or subscriptions
- Any files or metadata voluntarily uploaded or transferred via our platform
3.2 Automatically Collected Data
- IP address and location
- Browser type, OS, and device information
- Usage logs (e.g., time of access, API usage, transfer events)
- Audit logs and error logs for service reliability and compliance
3.3 Cookies and Similar Technologies
We use cookies and similar technologies to:
- Authenticate users and manage sessions
- Track website performance and usage analytics
- Enable customer support (e.g., via Zoho Desk)
- Facilitate settings and preferences
4. How We Use Your Information
- To create and manage user accounts
- To provide and maintain our services
- To respond to customer support inquiries and feedback
- To monitor platform performance, availability, and security
- To process payments and manage billing
- To comply with legal and regulatory obligations
- To provide security logs and compliance records
- To communicate service updates, changes, and outages
We do not use your personal data for unsolicited marketing, nor do we sell your personal information to third parties.
5. Data Storage and Transfers
All data collected through SafeSFTP is stored securely in data centers located in the United Kingdom, European Union, and EEA.
5.1 International Data Transfers
If personal data is transferred outside the UK or EEA, we implement safeguards in accordance with Article 46 of the UK and EU GDPR, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions issued by the UK or EU
- Binding corporate rules or equivalent legal mechanisms
6. Subprocessors and Third-Party Services
We use trusted subprocessors for specific service features, including:
- Zoho Desk – Customer support
- Cloud infrastructure providers – Secure data hosting
- Payment processors – Billing and subscriptions
All subprocessors operate under strict data protection agreements. A full list is available on request.
7. Data Retention
We retain your personal data only as long as necessary to:
- Deliver and support the services you subscribe to
- Fulfil legal or contractual obligations
- Resolve disputes or enforce agreements
- Meet tax, compliance, and audit requirements
Where not legally required, we delete data once it is no longer needed. You may request deletion of your data at any time.
8. Data Subject Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent where applicable
- File a complaint with the UK ICO
To exercise any of these rights, email: [email protected]
9. Cookies and Tracking Technologies
9.1 Types of Cookies
- Essential Cookies: Site functionality and security
- Analytics Cookies: Usage tracking (e.g., Google Analytics)
- Support Cookies: Tools like Zoho Desk
- Preference Cookies: UI and language preferences
9.2 Managing Cookies
You can manage cookies through your browser. Some features may be limited if disabled.
We present a cookie consent banner in accordance with UK privacy laws and PECR regulations.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from children.
11. Security Measures
We implement strong security controls, including:
- Encryption in transit and at rest
- Access control and authentication policies
- Regular audits and infrastructure monitoring
- Industry best practices for secure software development
12. Changes to This Policy
We may update this policy as necessary. Significant changes will be announced via email or on our website.
13. Contact Us
For privacy-related questions or requests, contact:
Dane Commercial Services Ltd
Email: [email protected]
61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Subject Line: Data Privacy Enquiry
